Cancellation and refunds

Effective 13 November 2026.

Cancelling

You can cancel your subscription at any time from your account or by writing to support@cambytes.in. Cancellation takes effect at the end of the billing month you have already paid for. Your cameras keep recording until then, and your footage is kept for the normal retention period and deleted afterwards.

Refunds

• First payment: if you are not happy with the service, tell us within 7 days of your first payment and we will refund that payment in full.
• After that: we do not refund part of a month that has already started, unless the law requires it.
• If we let you down: if the service was not available to you for a significant part of a billing month because of a fault on our side, we will credit or refund the affected period.
• Mistakes: if we charge you wrongly or twice, we will refund the difference.

How refunds are paid

Refunds go back to the payment method that was used, normally within 5 to 7 working days of our approving the refund, depending on your bank or card issuer.

Your rights under the law

This policy does not reduce any right you have under the Consumer Protection Act, 2019 or other Indian law.

Contact

To ask for a refund or to raise a concern about a charge, write to support@cambytes.in with your account email and the date of the payment.