Legal
Grievance redressal
Effective 13 November 2026.
Grievance Officer
If you have a complaint about how we handle your personal data or about the service, write to our Grievance Officer. Under the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, this is the first place to raise it.
| Name | Sandeep Verma |
|---|---|
| Designation | Grievance Officer, Vasuh Technologies |
| grievance@cambytes.in | |
| Address | H-502, Green Valley Apartment Plot No 18, Sector 22 Dwarka New Delhi - 110077, India |
| Phone | +91-7042549300 (on working days, 10:00 AM to 06:00 PM) |
What happens next
- We acknowledge your complaint within 2 working days.
- We look into it and may ask you for more details to verify who you are.
- We aim to resolve it within 15 days, and we will tell you the outcome and the reasons.
If you are not satisfied
If we have not resolved your complaint, you can approach the Data Protection Board of India once the law allows. Complaints about footage of people recorded by a customer's camera are first for that customer, who decides what is recorded; we will help them to respond.
What to include
Your name, the email or phone number on your account, what happened, and what you would like us to do.