Frequently asked questions
What do I need to use CamBytes?
A camera, DVR or NVR that CamBytes can reach over the internet (usually one forwarded port on your router), and its user name and password. We support Hikvision, HiLook, Prama, Dahua, CP Plus, Imou, Uniview, XMEye, and any camera that offers an RTSP stream.
Do I need a DVR or hard disk at all?
No. If your IP cameras can be reached over the internet, they can send footage straight to CamBytes. If you already have a DVR or NVR, you can keep it and use CamBytes as the safe off-site copy.
What if my DVR has no public address?
CamBytes needs to be able to reach your camera or DVR over the internet. This usually means forwarding a port on your router. Write to us and we will help you check what is possible at your site.
How much internet bandwidth does it use?
An HD camera typically sends between 1 and 4 Mbps. You can choose to record a camera's lower-resolution stream to use much less.
How long is my footage kept?
For the days in your plan: 7, 15 or 30. After that it is deleted automatically and cannot be recovered.
Can I watch on my phone?
Yes. CamBytes works in the browser on any phone, tablet or computer, with nothing to install.
Can I download footage?
Yes. You can download the clip you need, ten minutes at a time.
Which video formats work?
Common formats, including H.264 and H.265. If your browser cannot play H.265, CamBytes converts it for you as you watch.
What happens if my internet goes down?
Nothing can be sent to the cloud until it is back, so there is a gap in the cloud copy. You are told when a camera stops. A DVR with its own disk keeps recording locally.
Who can see my footage?
You can. A small number of authorised CamBytes staff can reach the systems that run the service, only to give you support you ask for, keep the service secure, or where the law requires, and access is logged. See our security page.
Where is my footage stored?
On servers in India.
Do you use my footage for anything else?
No. We do not sell it, and we do not use it for our own purposes.
Is CamBytes an alarm or monitoring service?
No. CamBytes records and stores footage. Nobody watches your cameras for you, and it does not call anyone. It is not a replacement for an alarm service.
What happens when I cancel?
Your cameras keep recording until the end of the month you paid for. Your footage is then deleted, as described in our privacy policy.
Who do I contact with a complaint?
Write to our Grievance Officer. The details are on our grievance redressal page.